Careers
Account Manager
As an Account Manager at Actual, you’ll be the primary point of contact for our growing portfolio of customers. From onboarding to training to ongoing support, your job is to ensure our hospitality clients are successful with Actual—and excited to grow with us. You’ll collaborate closely with Sales, Product, and Support, helping new customers get live, identifying upsell opportunities, and ensuring retention through value delivery.
Remote
Full-Time
About Actual
At Actual, we’re reshaping the hospitality industry through automation, transparency, and operational efficiency.
Our flagship product, Tip Management, streamlines tip management for businesses and employees, moving hundreds of millions of dollars in tips from employers to employees. We’re expanding into a broader suite of tools to help operators run leaner, smarter, and more profitably.
Backed by N49P, Northside Ventures, Union Capital and other notable investors, we’re a fast-growing startup looking for a Staff Engineer to help scale our platform, improve our architecture, and contribute to new product development
Responsibilities
Own the full customer relationship post-sale: onboarding, activation, training, support, and identifying upsell opportunities
Manage a growing portfolio of restaurant, hotel, and hospitality operators across Canada and the U.S.
Deliver onboarding sessions and product training tailored to each customer’s needs
Identify expansion opportunities, including upsells and cross-sells into new locations or product lines
Proactively manage account health and resolve issues before they become problems
Leverage HubSpot and internal tools to track usage, engagement, and churn risk
Collaborate with Sales and Product teams to provide feedback from the front lines
Share best practices and resources to ensure operators get maximum value from Actual
What you'll bring
2–5 years of experience in Account Management or Customer Success in a B2B SaaS or Fintech company
Track record of building strong relationships with SMB and mid-market clients
Strong project management and communication skills—you can manage multiple accounts with speed and clarity
Familiarity with HubSpot or similar CRM tools
Excel/Google Sheets proficiency—especially around hospitality metrics or workflows
Bonus: background in hospitality operations or experience working with restaurant and hotel operators
What we're looking for
B2B SaaS and market experience
Experience supporting customers in a fast-paced, high-growth environment
Ability to navigate complex operators with multiple stakeholders
Understanding of hospitality workflows, particularly around tip management, scheduling, or payroll
Nice-to-haves
Direct experience with hospitality or hospitality technology accounts
Continuous learner enthusiastic about sales best practices and methodologies
Why join us?
Be a key part of a fast-scaling company changing the way hospitality teams operate
Take ownership of relationships with some of the most well-known operators in North America
Help shape the onboarding strategy and client success motion as we grow
Collaborate with a mission-driven, supportive team that values accountability and autonomy